Quality Manager

Overview

We are looking for a Quality Manager to lead quality governance and drive continuous improvement within a key engagement. This role reports directly to the Quality Director and plays a critical part in aligning operational performance with business goals.

Key Responsibilities

• Strategic Quality Planning : Implement and maintain a Quality Management System across operations and support teams.
• Process Control and Verification : Define process control mechanisms to ensure consistent output and operational stability. Deliver training programs to support the rollout of new quality frameworks.
• Client Management : Lead quality performance discussions with clients and address operational concerns. Showcase quality capabilities and industry best practices to clients and prospects.
• Talent Management : Oversee resource planning and quality-related training initiatives. Promote career development and...