Quality Assurance Analyst

Key Responsibilities:

• Conduct quality audits and evaluate processes and interactions
• Ensure adherence to compliance, service standards, and company policies
• Identify areas for improvement and provide actionable feedback
• Collaborate with Operations and Training teams to enhance overall performance

Ideal Candidates:

• Strong analytical and problem-solving skills
• Excellent attention to detail
• Effective communication and reporting abilities
• Experience in QA, auditing, or compliance is a plus
• Background in Healthcare or BPO is preferred