Quality and Technical Manager

How will you make an impact?

Are you passionate about making a positive impact to our members dignified retirement?

As our Quality & Technical Manager, you will play a critical role in strengthening the integrity, consistency, and member outcomes of our Insurance Claims function.

If you’re motivated by continuous improvement, technical excellence, and making a genuine difference to members at critical life moments, this is an opportunity to create lasting impact.

The opportunity

The Quality & Technical Manager closely supports the Insurance Claims Team. The primary purpose of this role is to build and maintain the Quality assurance program to ensure internal stakeholders and external vendors are adhering to the funds core values and brand model. This is more than a governance role — you will actively shape how we deliver for our members. By identifying opportunities across process, systems, and capability, you...