Vacancy Description
Our client, a (retail industry), is looking to hire a (Ground Truth Quality Analyst) in (Remote).
Pay Rate Range: $70-$72/hr , depending on experience
Responsibilities:
Conduct ground truth reviews - independently evaluate a representative sample of AI-scored Mid-Market sales call transcripts against defined quality skill rubrics.
Support diagnostic deep-dives - participate in targeted investigations on calls flagged by the governance system for potential scoring issues.
Calibrate regularly - complete calibration exercises using anchor examples (clear PASS, clear FAIL, borderline) to maintain scoring consistency across the team.
Requirements:
5+ years of experience in QA, auditing, or quality review - ideally in a sales, contact center, or customer-facing environment.
Demonstrated analytical skills with a strong attention to...
Pay Rate Range: $70-$72/hr , depending on experience
Responsibilities:
Conduct ground truth reviews - independently evaluate a representative sample of AI-scored Mid-Market sales call transcripts against defined quality skill rubrics.
Support diagnostic deep-dives - participate in targeted investigations on calls flagged by the governance system for potential scoring issues.
Calibrate regularly - complete calibration exercises using anchor examples (clear PASS, clear FAIL, borderline) to maintain scoring consistency across the team.
Requirements:
5+ years of experience in QA, auditing, or quality review - ideally in a sales, contact center, or customer-facing environment.
Demonstrated analytical skills with a strong attention to...
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