Quality Analyst: Elevate Call Center Performance

Teleperformance in Penang, Malaysia is seeking a Quality Analyst to support the Customer Service team by ensuring performance standards are met. Responsibilities include conducting data analysis, QA evaluations, and acting as an escalation point for processes. A Bachelor’s degree and at least 1 year of QA experience in a call center are required, along with proficiency in Malay and English. The ideal candidate should be able to start work immediately. Join us in enhancing our service quality.
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