Vacancy Description
Davao City, Philippines | Posted on 03/15/2024
- Ø Responsiblefor responding to customer inquiries and complaints regarding company records,billings, contract renewals, and supply returns.
- Ø Answersand initiates a variety of real-time inbound and outbound voice-basedcommunications in English or other languages to support customercare.
- Ø Responsiblefor activities involving quality assurance and compliance with applicableregulatory requirements.
- Ø Monitorcustomer service interactions as well as representative adherence to policy /practice as input for training purposes.
- Ø Directsand/or manages all activities associated with Call Center operations.
- Ø Conductsaudits and reviews/analyzes data and documentation
- Ø Usesthe organization's resources to enhance customer satisfaction
- Ø Evaluatesimprovements to various systems
- Ø Ensuresthat data and information are sufficiently accurate and ...
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