Quality Analyst, Contact Centre - 24/7 Shifts

A leading recruitment agency in South Africa seeks a candidate with experience in call centers for quality assurance. The role involves maintaining quality standards, implementing corrective actions, and assisting in identifying training needs for agents. Candidates should have at least Matric and a Diploma in Business Management, along with 2-4 years of relevant experience in a call center environment. Shift work is required in this 24-hour contact center.
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