QA Lead - Data-Driven Customer Experience & Coaching

HGS is seeking a QA professional based in Quezon City, Philippines. This role focuses on ensuring quality standards across various customer contact points and involves monitoring KPIs, conducting coaching sessions, and maintaining QA documentation for audits. Ideal candidates will have a college degree in relevant fields and at least 2 years of experience in call center operations, providing a solid foundation for effective team leadership and quality assurance.
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