QA Complaint Intake Specialist /Associate

Job Title: QA Complaint Intake Specialist / Associate

Duration: 3 Months (12 weeks) No extension

Hybrid Schedule - 4 days onsite mandatory



Purpose:

The QA Complaint Intake Specialist / QA Complaint Triage Associate is responsible for supporting the intake, triage, documentation, follow-up, and verification of medical device complaints associated with the iovera product line. This role ensures complaint information is accurately captured within the electronic Quality Management System (eQMS), required information is obtained and documented, and complaint records are prepared for evaluation by the assigned QA Complaint Investigator.



Responsibilities:



1. Receive complaint information from approved intake sources including Customer Support, field personnel, sales representatives, Medical Affairs, email communications, phone calls, and other authorized channels.<...