PS Ops Analyst

PS Ops Analyst

RingCentral is looking for a PS Ops Analyst to support the Professional Services Operations Team in the Order-to-Cash business operations process. The role focuses on advanced ticket-level tasks with associated SLAs, providing the opportunity to learn multiple functions and rotate across ticket types.

Key Responsibilities

• Verification of PS Sales Bookings and Orders
• Verification of change orders and processing in SalesForce and project delivery software systems
• Creating Project Closure Forms
• Processing of Billing across seven different types and processes and verification of prerequisites
• Processing of Refund requests
• Calculation of cancellation fees and processing of invoices
• Creating and processing full project Termination Agreements

Required Qualifications

• 3+ years’ experience working with SalesForce, Excel, Microsoft Office, and Google Sheets