Project Support Engineer (Salesforce)

Overview

About The Position As a Project Support Engineer, you will provide Level 1 and Level 2 Support to existing clients, serve as a primary contact to identify, troubleshoot and provide resolutions to reported issues. You will work closely with the R&D team by conducting preliminary investigations. This role values agility, passion and teamwork; those who can bring fresh ideas and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you.

Responsibilities

• Act as a representative for project-specific customer inquiries and issues, taking ownership and bringing resolution.
• Build and maintain positive relationships with project stakeholders, ensuring customer satisfaction in project support and maintenance.
• Demonstrate resilience and composure when facing tight deadlines, unexpected challenges, or high-pressure situations.