Program Manager

The Program Manager is responsible for delivering individualized supports and services within an assigned caseload, which may include residential, day, outreach, respite, crisis, and urgent needs programs. This position provides leadership to Direct Support Supervisors and administrative staff, ensuring program quality, legislative compliance, optimal resource allocation, and continuous improvement aligned with Reena’s Mission, Vision, Values, and Strategic Plan.
Using a person-centred approach, the Program Manager oversees service planning, staff development, crisis management, and intake processes. The role collaborates with internal teams and external stakeholders—including families, community partners, and Ministries—to facilitate smooth transitions, secure sustained funding, and achieve high-quality outcomes. In addition, the Program Manager contributes to strategic initiatives, sector partnerships, and organizational leadership through active particip...