Program Manager - Student Operations (Offline Programs)

The Manager – Student Operations & Student Success is a senior leadership role responsible for owning a portfolio of designated partner colleges, driving performance excellence across academic outcomes, student success, and college partnerships. The Manager leads and develops a team, holding each accountable for results while acting as the strategic bridge between ground-level execution and institutional growth.

Key Responsibilities

1. Portfolio Performance & Outcome Accountability

• Own end-to-end performance across assigned colleges covering academics, examinations, student success, placements support, and student operations.
  

• Set and govern benchmarks for pass rates, retention, engagement, placement readiness, and student satisfaction
  

• Use portfolio-level data to identify trends, risks, and systemic gaps, and drive corrective interventions through teams