Program Manager

Payrate: $42.00 - $43.00/hr.

 

Summary:

This role involves managing multiple Client Digital Support projects, overseeing client relationships, and providing data-driven insights to support decision-making. The position requires onboarding new projects, managing ongoing support initiatives, analyzing support data, and leading business reviews with stakeholders.

 

Responsibilities

• Day-to-day management of 5–7 Client Digital Support projects


• Overall client relationship management


• Provide Product Owners with data-driven insights to support applications and decision-making


• Manage onboarding of new projects into the Client Digital Support team


• Ongoing project management of steady-state support initiatives


• Analyze support data and identify trends


• Develop and lead monthly business reviews with stakeholders and b...