Program Manager

Responsibilities

• Team Leadership: Directly manages all developers and testers, providing guidance, coaching, and performance oversight throughout the project lifecycle.
• Project Delivery: Owns the delivery plan, ensuring milestones are met for configuration, customization, integration, and testing.
• Transition to Operations: Leads the planning and execution of knowledge transfer, operational readiness, and handover to L1/L2/Bill Run teams. Ensures all runbooks, SOPs, and support processes are in place for a smooth go-live and post-implementation support.
• Stakeholder Engagement: Coordinates with business, IT, operations, and vendor teams to align project outcomes with organizational goals.
• Risk & Issue Management: Proactively identifies and resolves delivery risks and issues, especially those impacting operational readiness.
• Continuous Improvement: Champions best practices in delivery, testing, and operations, and dri...