Program Manager II, Customer Trust External Relations

Description
Amazon's Customer Trust External Relations (CTXR) organization works to ensure global thought-leaders, brands, policymakers, regulators, and media understand how Amazon delivers Earth's safest and most trustworthy shopping experience. Within CTXR, the RADAR (Research, Analytics, Data Architecture & Resolution) team builds the data infrastructure, measurement capabilities, and intelligence systems that power this mission.

We are looking for a detail-oriented and analytically minded Program Manager II to drive quality assurance programs, sprint planning, and change management initiatives that help protect and strengthen customer trust across Amazon's global store. In this role, you will own and optimize critical operational mechanisms that ensure the accuracy and reliability of AI-powered workflows, audit processes, and insights delivery — all while working cross-functionally with data engineering, business intelligence, marketing operations, market research, and ...