Program Manager for Client Operations

Drive operational excellence remotely with Wrapbook as a Client Operations Program Manager. Lead cross-functional initiatives, maintain project clarity, and foster collaboration in this critical role.
In this key position, you will maintain oversight of all active Client Ops programs at Wrapbook. Your essential duties include driving effective planning rhythms, holding stakeholders accountable, and creating clear reporting mechanisms. As an ideal candidate, you are equipped to manage complex challenges and ensure progress within an ambitious SaaS environment.
Key Responsibilities:
• Drive quarterly planning and initiative reviews
• Create and manage operational documentation frameworks
• Hold key stakeholders accountable to their commitments
• Facilitate critical alignment and decision-making sessions
• Maintain a centralized view of all active projects
Requirements:
• Minimum 5 years in program or strategic operations
• Preferred experience in SaaS or ope...