Program / Associate Director

Overview

The Associate Director (P5A-AD) plays a strategic leadership role, responsible for driving business outcomes, enabling operational excellence, and contributing to long-term organizational growth. This position oversees key functional areas, mentors teams, ensures governance, and partners with senior leadership to execute strategic initiatives across the organization.

Key Responsibilities

• Strategic Leadership & Planning: Develop, refine, and execute strategic plans aligned with organizational objectives; collaborate with senior leadership to define annual goals, priorities, and performance targets; oversee business transformation, process optimization, and change management initiatives.
• Operational Excellence: Drive operational efficiency across teams through continuous improvement and best practices; establish governance models, compliance frameworks, and quality standards; monitor KPIs, service levels, and operational perfo...