Vacancy Description
Responsibilities:
- Provide L1 production support for 24x7 on Core Banking applications.
- To coordinate and support infrastructure maintenance activities.
- To manage implementations of new application releases; adhering to the best practices of the release management process.
- To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.
- To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business.
- To enhance existing support process to maintain/improve service level & quality.
- Bachelor’s degree in computer science, Information Technology, or a related field.
- Experience in IT production support, preferably in banking or financial services.
- Basic understanding of core banking and banking operations is hig...
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