Production Support_Advanced

Location: Singapore

Budget: 9500 - 10500

Product: Production Support_Advanced minimum 7 years experience in mainframe applications, MF technologies like COBOL, JCL and must have experience in MF tools to navigate .

• Perform work in shifts to provide 24/7 on-site or on-call support.
• Incident and Problem management.
• Should have knowledge on SRE Best practices and be able to adhere to SRE guidelines in the work.
• Provide root cause analysis techniques to determine cause and resolve complex system issues.
• Perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Work with onsite and offshore teams across multiple technologies/applications.
• Continuous improvement of the system, e.g., removal of TOIL, j...