Product Trainer

What You’ll Do



Deliver engaging training sessions, refreshers, and upskilling programs

Create and update training modules, job aids, and knowledge base content

Act as a Subject Matter Expert for products, processes, and policies

Conduct assessments, skills validation, and gap analysis

Partner with Quality Assurance & Operations to improve performance

Provide floor support and help resolve real-time concerns

Plan and manage training calendars and programs



What We’re Looking For



Experience in training delivery within a call center/BPO setup

Strong communication, facilitation, and presentation skills

Background in technical, product, or communication training

Knowledge in MS Office and basic technical concepts (hardware/software)

Analytical, proactive, and passionate about people development



Why Join Us?



Opportunity to shape and develop high-perf...