Product Support Rep III - 100 Openings!

About The Role

Our Global Diabetes Capability Center in Manila is expanding to serve more people living with diabetes worldwide. Our state‑of‑the‑art facility is dedicated to transforming diabetes management through innovative solutions and technologies that reduce the burden of living with diabetes.

This position is an exciting opportunity to be part of MiniMed’s Diabetes business as we scale our capabilities, increase agility, and strengthen our impact on patient care.

Responsibilities

• Respond to customer product inquiries, issues or malfunctions via telephone or chat sessions.
• Troubleshoot customer concerns during training, product use or malfunctioning products, and/or software applications, and recommend corrective action.
• Use interpersonal skills and product knowledge to respond to and troubleshoot customer inquiries.
• Document customer information, troubleshooting, and recurring product issues to suppor...