Process Expert, Data Management & Reporting

Job Description

The role is responsible for delivering data services, either Data Quality Analytics (DQA) or Data Guaranteed (DG), as per agreed scope and service level with customer.

Responsibilities

• Complete timely, weekly & monthly DQA related reports so that customers can attain supply chain information more conveniently and efficiently
• Support in closing the gap of missing events or milestones for DG customers.
• Regularly abstract related shipment data from system to check for missing or inaccurate information.
• Clarify and follow up with concerned parties on root cause of data discrepancies.
• Reconcile internally as well as externally when any issue is found.
• Review contract / agreement and work with Logistics Analyst (LA) to renew if they are about to expire.
• Provide proactive monitoring of customer-facing data.
• Validate accuracy and timeliness of EDI events as requested by...