Problem Manager

Problem Manager

Clark, Philippines (Onsite)

Direct Hire

JPC - 20257

We are looking for a Problem Manager. This is a direct hire opportunity based out of Clark, Philippines (Onsite).

The Problem Management Specialist is responsible for identifying, analyzing, and eliminating the root causes of recurring incidents and systemic service issues. This role operations within the ITIL Problem Management practice and works cross-functionally with Incident Management, Change Management, Vendors, and Engineering teams to reduce service disruptions, track outages, improve stability, and drive continuous improvement.

The Problem Management Specialist owns the end-to-end lifecycle of problems, from detection proactively, Root Cause Analysis, remediation, knowledge creation, and long-term prevention.

Essential Duties and Responsibilities:

The essential duties an...