Problem Management Analyst

The Customer Operations team within the Global Operations & Customer Support organization is seeking a highly customer‑obsessed, results‑driven problem solver to ensure the timely and effective resolution of connected services customer issues. The ideal candidate will possess a strong understanding of the connected services ecosystem, including products, platforms, and their impact on the end‑to‑end automotive experience. This role requires a passion for tackling complex challenges, collaborating closely with cross‑functional teams, and engaging in in‑depth technical discussions with engineering teams to identify and implement innovative solutions. If you thrive in a fast‑paced environment, enjoy solving impactful problems, and are motivated by delivering exceptional customer experiences, this opportunity is an excellent fit for you.

Key responsibilities include: