PMS Technician

Job Description
Summary:
Under the supervision of onsite engineers, conduct investigations of suspected non‑conforming devices and materials originating from patient and/or clinical reports of failure. Document investigation results within the complaint‑handling tool, provide feedback on recurring issues, and escalate complaints when severity exceeds the expected level defined in the Risk Management file (RMM). Responsibilities also include general housekeeping, movement of devices back to the field via the inventory management system, and cleaning/disinfection of incoming suspected non‑conforming material associated with complaints.

Detailed Responsibilities:

Support a dedicated departmental process with direct impact on med‑tech products by collaborating with stakeholders to ensure smooth operations, demonstrating strong interpersonal and communication skills.

Perform day‑to‑day operational tasks essential for technical complaint investigation support...