Performance Reporting Manager – Operations Performance

Location: Makati, Philippines

Work Setup: Hybrid

Department: Operations – Contact Center & Claims

Reports To: VP of Operations

About the Role

Data drives performance — and performance drives client success.

We are looking for a Performance Reporting Manager who thrives on transforming complex operational data into clear, actionable insights. This role supports both Contact Center and Claims Operations for U.S. healthcare clients, delivering critical reporting that helps leadership monitor KPIs, identify risks, and improve performance across the organization.

If you're someone who enjoys building dashboards from the ground up, digging into operational data, and influencing decision-making at the executive level, this role is for you.

This is a hands‑on builder role — not a supervisory reporting position. The successful candidate will personally design, build, and maintain dashboards and performance reporting without...