Performance Manager

Main duties and responsibilities

• Proactive development and management of business relationships at store level to deliver and achieve mutual reach of opportunities.
• Accurate account management delivering the performance objectives: First / ongoing training.
• Maximize TFS business (IR and RR management) +other KPI’s like Mobile Customer Care, Payment target,Tokenization and ins-store services (Fast Refund).
• Maximize DCC business (Hit Rate management).
• Business Statistics analysis, presentation, discussion and action.
• Action plans and store visits in line with company segmentation model.
• Achieve sales targets taking corrective action when result materially deviates from expected.
• Improve merchant’s knowledge and expertise with our services by providing trainings to merchant’s staff.
• Guarantee the optimal execution of in-store promotional plans and activities, according to the defined plan.