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Performance Manager, Customer Training

Sunbelt Rentals

Kitchener, Ontario, Canada Full time March 21, 2026
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Vacancy Description

Description

Summary

Position Objective:

The Manager, Customer Safety Trainer is primarily responsible for recruiting, coaching and supervising field safety trainers to ensure optimal productivity, and for growing safety training revenue and operating margins for their assigned coverage areas in line with the Strategic Plan.

Position Responsibilities:

Management Responsibilities:

  • Coach Safety Trainers (ST) how to optimize their productivity to include maximizing class sizes, obtaining lists, and scheduling classes in a way that minimizes downtime and achieving, or exceeding, their monthly revenue target. This will involve using reports, analytics, and observations to determine areas of opportunities.
  • Ensure STs comply with SOPs and policies and procedures (e.g. invoicing customers on a timely basis, storing student documents, etc.)
  • Monitor ST training schedules in the training platform (LMS) to ensure there is a minimum of...

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    Vacancy Details

    Location Kitchener, Ontario
    Country Canada
    Type Full time
    Category Operations Specialties Managers
    Posted March 21, 2026

    About Sunbelt Rentals

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    Sunbelt Rentals

    Kitchener, Canada

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