Performance Analyst

The Performance Analyst will support the Performance Manager, account, or group of accounts with operational and strategic activities to optimise operational performance and ensure contractual SLAs are met by the client services teams.

The Performance Analyst’s activities vary according to the number of client accounts being supported but predominantly includes monitoring performance against key metrics, reporting, analysis, forecasting, invoicing, compliance and supporting continuous improvement.

The Performance Analyst will work within large, matrixed international teams in a highly regulated environment. They will report into the Performance Manager (Account Dedicated/Improvement Programmes) or Head of Regional Performance and work closely with CST leaders to enable compliant and efficient operations.

This is a hybrid role working 1 day per week at our AMS Monterrey Office.

What you will do (Key Accountabilities)

• Monitor ...