Payment Solutions Analyst

The Payment Solutions Analyst is responsible for managing and coordinating customer payment‑related cases, including inquiries, disputes, escalations, and service requests, through the case management platform.

Responsibilities

• Manage and monitor payment‑related cases within the case management system
• Review, triage, assign, and coordinate cases with appropriate resolver groups to ensure timely and accurate resolution
• Act as the primary point of contact for case follow‑ups, status updates, and escalations between stakeholders and resolver teams
• Handle complex or escalated cases requiring detailed investigation, cross‑functional coordination, and resolution management
• Partner with Sales and cross‑functional teams within the quote‑to‑cash process to resolve billing and payment‑related concerns impacting customers
• Support initiatives to enhance billing processes, customer communication, and operational efficiency to i...