Patient Services Representative

Job Description:

 

Responsibilities:

• Primary point of contact for patient relations in person and by phone

• Greet patients and assist in resolving patient concerns and escalating as appropriate

• Check patients in/out and collect co-payments, give receipts, and reconcile payments

• Verify patient demographics and insurance information in CS-Link/Epic

• Schedule appointments and complete patient registration

• Process and track referrals and authorizations for various insurance types

• Handle patient/provider correspondence

• Explains polices, procedures, or services to patients

• Sanitize workspace using provided supplies and following department guidelines

 

Experience:

• HSD/GED

• Flu vaccination (no exceptions/no declinations)

• Experience with medical insurance, referral processes, and benefit plans