Partner Payment Operations Lead

Overview

The Operations Lead (OL) is an integrated management and process systems expert role responsible for a wide range of activities that support the business. They serve as first-level contact for assigned teams, geographies, or stakeholders, delivering escalation resolution. Depending on the area of assignment, the OL supports day-to-day operations, including team performance and quality management objectives, and/or serves as the definitive source of knowledge for the assigned geography. The role is accountable as the subject matter expert to L1/L2 Specialists and the assigned team or process. The OL acts as a technical consultant, coach, and trainer; supports initiatives and activities of the Process Analyst on process governance and continuous improvement; and serves as back-up or overflow support for the assigned function. The role is also responsible for operational high-level supervisory transactions related to their core function in support of the Operations...