Order Management Associate

Company Description

Global Business Services Manila is the only ContiTech location in the Philippines providing support to global stakeholders (e.g. NAR, EuroAsia).

Job Description

• Accurately enter orders manually into SAP.
• Ensure that electronic orders flow into the system as intended.
• Resolve order conflicts (pricing, terms, products) and monitor orders through shipment.
• Ensure order fulfillment (stock availability, order status, document requests, etc.).
• Correct EDI or electronic order errors to root cause.
• Handle specialized customers and tasks with specific instructions and requirements.
• Handle simple claims such as undershipping, overshipping, customer errors that require straightforward credit/debit or return.
• Handle more complex claims such as annual returns and freight claims.
• Answer inbound calls for routine inquiries.
• Make outbound calls for routine inquiries,...