Job Description
Primary Accountability
The Optometry Assistant – Back Office is responsible for supporting the Optometrist with both clinical and administrative duties throughout the optometry patient visit.
Description of Primary Responsibilities
Supports and monitors patient flow in the back office. Scrubs appointments in advance to ensure necessary information is available for patient visit. Assists in the distribution of patients, including walk-ins. Keeps patients informed of wait times and ensures patients are properly flowed in system. Schedules patient appointments. Follows-up on “no-show” appointments and ensures messages and requests are responded to accordingly. Understands general front office workflows and is able to step in to support the front office when needed. Performs various aspects of patient visit. Reviews health records with the patient and updates clinical information such as current medication, medic...