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Operations Trainer: Skills, Coaching & Impact

WNS

durban, kwazulu natal, South-Africa Full-time June 15, 2026
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Vacancy Description

Operations Trainer

The purpose of the Operations Trainer role is to deliver soft skill, product and technical training into assigned operational business units.

Key Responsibilities

  • Training Delivery
    • Conduct new starter training as well as refresher, up‑skilling and cross‑skilling training.
  • Assessment
    • Assessments must be completed for all training events.
    • Remedial support must be provided to all delegates prior to re‑assessment.
  • Administration
    • Capture learner records in line with administrative requirements, e.g. Complete Annual Training Reports, delegate attendance registers, and update operational skills matrix.

Qualifications

  • Grade 12 / Matric
  • Tertiary qualification in training and development would be beneficial
  • Train the trainer experience

Experience Required

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