Operations Trainer & Quality Analyst: Elevate Performance

TELUS Digital, located in Valladolid, Spain, is seeking an Operations Trainer Quality Analyst to enhance agent performance and customer experience. This role involves delivering effective training sessions, overseeing onboarding, and conducting quality audits across various communication channels.

The ideal candidate will have experience in training development and strong skills in quality assurance, contributing to operational performance improvement through actionable insights and collaboration with team leaders.