Operations Team Lead: Coach, Optimize & Elevate Back‑Office

CGI is looking for a Team Lead in Metro Manila to oversee operations and manage a back-office team. The ideal candidate will have over 2 years of experience in a BPO setting, with strong management skills and a thorough understanding of customer service principles. Responsibilities include staff development, operational oversight, and maintaining high standards in processes. Bring your coaching and communication skills to enhance team performance in a dynamic environment.
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