Operations Supervisor

The Supervisor manages the daily operations of a team of experienced agents. This role is focused on ensuring the team meets performance targets, quality standards, and client expectations. Responsibilities include providing guidance and support to agents, handling escalations, maintaining compliance with company policies, and driving process improvements. Exceed the expectations of every customer that chooses us for their equipment needs.

Key Responsibilities

Supervisory Responsibilities

• As a supervisor, you would manage a team of collection agents or specialists.
• This involves providing guidance, training.
• Ensuring that team members adhere to company policies and legal requirements.

Handling Escalated Cases

• The role involves handling escalated or complex cases that regular agents are unable to resolve.

This will include negotiating directly with clients or debtors or managing legal proceeding...