Operations Supervisor, Patient Access

Job Purpose

Operations Supervisor, Patient Access is responsible for monitoring and overseeing the daily activities of the insurance verification, financial clearance and authorization team including inventory management, monitoring of process KPIs, communicating appointment scheduling changes to front‑desk leadership, and monitoring productivity and quality.

Duties and Responsibilities

• Monitors all pieces of insurance verification, financial clearance and authorization workflow including all inbound forms of account referral, daily team throughput, communication with the front desk, and handling of account escalations.
• Ensures all process goals are met inclusive of hitting financial clearance days out targets, POS collections targets and reduction of eligibility & benefit denials.
• Manages team productivity daily, weekly and monthly ensuring productivity targets are met.
• Ensures weekly QA is performed on all work and...