Vacancy Description
Operations Supervisor BPO | Onsite Silver City | Night Shift
Location: Silver City Pasig
Work setup: Onsite
Shift: Night shift / shifting schedule
Headcount: 16
Account: Appliance support program
Job Responsibilities
- Supervise a team of customer service representatives in a contact center environment
- Provide coaching, training, and performance feedback to agents
- Monitor team KPIs, productivity, and quality metrics
- Identify performance gaps and implement improvement plans
- Ensure compliance with client requirements and internal policies
- Support quality assurance and process improvement initiatives
- Coordinate with operations managers and support teams
- Maintain high employee engagement and retention
- Escalate operational issues when needed
Qualifications
- At least 1 to 2 years experience as Supervisor in BPO or C...
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