Operations Performance Manager

Performance Reporting Manager – US Healthcare

• 4–7+ years of experience in performance reporting, operations reporting, workforce reporting, or business reporting within a BPO or healthcare environment.
• Experience supporting U.S. healthcare operations (contact center and/or claims preferred).
• Exposure to capacity planning or workforce modeling.
• Experience with Power BI, Tableau, or similar reporting tools.

Position Summary

The Performance Reporting Manager is responsible for developing, maintaining, and delivering operational dashboards and performance reporting for both Contact Center and Claims Adjudication departments supporting U.S. healthcare clients.

This role provides daily, weekly, and monthly visibility into KPIs, proactively identifies performance gaps, and escalates material shifts in production to senior leadership. The ideal candidate is highly analytical, detail-oriented, and hands-on — c...