Overview
The Operations Manager- Transitions/Task Force is responsible for planning and directing operations to improve productivity and efficiency.
Responsibilities
Assist the Director and Assistant Director of Housekeeping with managing the Housekeeping operation; in addition to providing support to other departments in the hotel (F&B, Front Office and Engineering)Provide strong lobby presence to assist front desk agents and guestProvide all aspects of shift coverage in Housekeeping operations as neededBalance the hotel room type inventoryEnsure all areas of the lobby, Mezzanine level and Housekeeping operations are functioning to Paramount standards ( cleanliness, guest only in authorized areas, bathroom cleanliness, outdoor cleanliness and conditions, elevator cleanliness and functionality, Signage standards)Handle guest’s special requests and customer complaints during shift.