Vacancy Description
Overview
Role Purpose: The Assistant Operations Manager will partner with our leadership team to ensure seamless day-to-day operations of our coffee shop portfolio. You'll focus on driving consistency, efficiency, and high standards of customer service and product quality across our SA locations.
Responsibilities
- Operational Support: Assist in overseeing daily operations of multiple coffee shops, ensuring alignment with company standards.
- Team Leadership: Support management of barista teams, fostering a culture of excellence and passion for coffee in SA’s urban environments.
- Quality Control: Monitor beverage and food quality, ensuring adherence to our specialty coffee protocols.
- Inventory & Supply Chain: Help manage inventory processes, supplier relationships relevant for SA operations.
- Customer Experience: Drive initiatives enhancing customer satisfaction in our Cape Town, Johannesburg, and other SA locations.
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