Operations Manager

The Operations Manager will lead a team of Call Center Supervisors by providing them with direction, support and career development. The position is responsible for improving customer satisfaction and the productivity and performance of experts. The Operations Manager will also improve team member satisfaction resulting in the retention of Call Center Supervisors and Customer Service Representatives.

Key Responsibilities

• Lead a team of Call Center Supervisors by providing direction, support, and career development.
• Improve customer satisfaction and the productivity and performance of experts.
• Improve team member satisfaction to retain Call Center Supervisors and Customer Service Representatives.
• Support directives from Call Center leadership.
• Lead, coach, and develop Call Center Supervisors.
• Set and prioritize goals to achieve business objectives.
• Collaborate with HR, Training, Workforce, Finance, and Qual...