Operations Manager

Purpose

The Operations Manager ensures client satisfaction by overseeing the operations of lines of business under management in a way that drives employee engagement while achieving program-wide financial goals. This is to be done in accordance with the company’s mission, vision, and core values. The Operations Manager reports to the Director of Operations.

Core Tasks

• Draft and/or review role definitions for all positions under management on a quarterly basis to set and communicate expectations.
• Conduct ClearSource leadership training for new leaders and regularly review this model with all leaders under management.
• Design and promote high visibility of key performance indicator (KPI) reports which monitor progress toward program goals for production- and supervisor-level staff.
• Update the People Analyzer for direct reports weekly.
• Conduct a weekly team meeting with direct report leaders to:
  • Revi...