Operations Manager

Title: Team Manager - BPO OperationsBusiness Unit: Business Support Service (BSS)Reporting To: Asst. / Operations ManagerJob Type: Work from officeLocation: Panjim, GoaDuties & Responsibilities- Responsible for a multifaceted role that involves leading, managing, guiding, and overseeing both people and processes. Handles the client and ensures that their expectations are met.- Oversee the day-to-day operations of their team, ensuring that work is completed on time.- Track and evaluate the performance of the team members.- Implements quality control procedures and conducts regular audits to ensure compliance.- Managing team performance by setting expectations and measuring performance outcomes concerning these expectations.- Identify process bottlenecks and opportunities, set objectives, establish KPIs, and monitor performance.- Handle conflict resolution and ensure a positive and productive work environment.- Primary contact for clients, building strong relationships and handling clien...