Operations Manager, Customer Solutions ICP

Job Overview

The Manager, Call Center Operations will lead a team of Supervisors by providing them with direction, support, and career development. Demonstrate innovation by enhancing or creating processes that will improve customer satisfaction, increase productivity, cultivate sales, and improve the performance of Supervisors and Representatives. Improve team member satisfaction by creating an environment consistent with Asurion’s Core Values, resulting in retention of Supervisors and Representatives. Oversee the day-to-day operations of the team in accordance with Asurion’s Core Values by providing outstanding service to both internal and external customers and supporting a culture of customer service and sales. Also responsible for understanding and complying with operational contractual requirements of Asurion’s clients.

Essential Duties and Responsibilities

• Follows directives of Site Director
• Provides exceptional customer service to al...