Vacancy Description
Operations Manager Customer Service (BPO)
About the job Operations Manager Customer Service (BPO)
Position: Operations Manager Customer Service (BPO)
Number of hours: 40 Hrs/week
Schedule: TBD
Job Summary:
We are seeking an experienced Operations Manager to lead and oversee our customer service operations in a fast-paced BPO environment. The ideal candidate will be responsible for managing daily operations, ensuring service quality, optimizing efficiency, and driving team performance to meet business and client objectives.
Key Responsibilities:
- Oversee the daily operations of customer service teams, ensuring efficiency and high-quality service delivery.
- Develop and implement strategies to improve overall operational performance and achieve KPIs such as CSAT, SLA, AHT, and FCR.
- Monitor and analyze key performance metrics, identifying areas for improvement.
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