Operations Manager - Chennai

Job Title : Operations Manager Job Location : Chennai (WFO) Shift Timings : 24*7 Working Days : 5 days ** International - Inbound Voice Call center operations ** AHT / SLA based Tech support ops ** Sales Role and Key Responsibilities: Meet and exceed Client Metrics: External & Internal Operations / Quality Metrics to be consistently Green Strengthen Operations management processes/framework to improve quality in delivery Drive effective meetings with tangible Action planning and subsequent issue closures Monitor WPMS & associated equipments proactively using Tools provided to ensure high levels of efficiency Understand and drive Metrics improvement Develop the team members by providing necessary support and guidance and nominate them for different OD trainings Accurately capture the reporting needs of the client and set up processes to seamlessly meet clients expectation Work collaboratively with other departments / peers / Superiors Drive Innovation, Automation & Process Im...